Designation:Regional Head - Operations - Retail Banking
Company Name:Leading Private Indian Bank
Key Skills: Banking #Retail Banking #Banking Operations #Banking Head
Sector: Banking,Financial services,Insurance
Industry Vertical: RetailBanking
Functional Area: Operations
Experience: 10-17yrs
CTC: -Lacs
Location: Delhi,
Job Posted on: 05-05-2016
Prefered Level: Senior
Job code: RH
Job Description:
1. Owner - Accountable for the day to day smooth & error free functioning of the functions / duties associated with in all regional Branch Operations, Customer Service, Operations Risk management and Audit / Compliance & Control framework for the respective Regional Branches. 2. Single Point of Contact - for HO functions that require implementation of initiatives at region wise branches; for HO functions seeking feedback, MIS, etc from the respective branches. 3. Facilitator - To ensure that all expectations that clients & colleagues have from the Oerations team is delivered in a timely, accurate & reliable manner. 4. Auditor & Controller - To be the primary auditor & controller in the region to the extent of reviewing, tracking, monitoring & self-auditing the various records in the respective branch are happening thereby ensuring that the branch is fully compliant with all rules, processes & guidelines of the Bank & the Applicable Statutory Regulations. 5. Operations Risk Management - Ensure that process controls are adhered to and testing of controls, monitoring and reporting of the key operational risk items pertaining to branch. 6. Quality - Support the implementation of various HO initiatives such as ISO certification, Quality Circle, Six-Sigma, five-s, Quality Assurance. Building a quality culture. 7. Team Leader - To ensure, thru monitoring & developing the team in a methodical / sustained manner, that most team members are successful in their job-roles & are groomed/mentored for higher responsibilities. 8. Coach / Trainer - To take responsibility of coaching & training and knowledge building of all staff in the branch about relevant subjects, processes, documentation, regulations, etc. Building a service ETHOS. Overall Mentoring of the entire BSD function in branches. 9. Managing escalations / grievance redressal - Manage customer escalations, customer grievance redressal. Complaint management and response.
Company Profile:
Leading Private Indian Bank
Additional mail id:
Contact Details:
Company:Technohr consultants
Contact Person:namratha
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